Welcome to Vintages Shop’s FAQ section, where we’ve answered your most common questions about our timeless vintage finds. If you can’t find what you’re looking for, our small but passionate team is always happy to help at [email protected].
About Our Products
What makes your vintage clothing special?
Each piece in our collection has been carefully curated for its unique history and quality craftsmanship. From our vintage denim trousers to retro football shirts, every item tells a story and is selected for its timeless appeal.
Do you offer different sizes for vintage items?
Yes! While vintage sizing can vary from modern standards, we provide detailed measurements for each item in the product description. If you’re between sizes or unsure, we recommend sizing up for the most comfortable fit.
How do you ensure the quality of vintage pieces?
Our London-based team meticulously inspects each item for durability and wear. We’re honest about any imperfections (which we consider part of the charm!) and clearly note them in the product descriptions.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.
Can I modify or cancel my order after placing it?
As we process orders quickly (within 1-2 business days), changes may not always be possible. Email us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship to?
We offer global delivery from our London boutique, excluding Asia and select remote areas. Our carriers (DHL, FedEx, or EMS) ensure your vintage treasures arrive with care.
What are my shipping options?
We offer two reliable options:
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with tracking
- Free Standard Shipping: For orders over £50, 15-25 day delivery via EMS with tracking
All orders are processed within 1-2 business days before dispatch.
Why does delivery take longer than regular clothing stores?
Just like vintage clothing, every delivery has its own unique journey! While we provide estimates, actual times may vary slightly due to location and customs processing. Consider it part of the vintage charm – good things come to those who wait!
Returns & Exchanges
What’s your return policy?
We stand behind every stitch in our collection. If your purchase doesn’t meet your expectations (though we’re confident it will!), you have 15 days from delivery to initiate a return. Items must be in original condition with all tags attached.
How do I start a return?
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through our simple process.
Do you offer exchanges?
Due to the one-of-a-kind nature of vintage items, we can’t guarantee exchanges for the same product. We recommend returning your item (if eligible) and placing a new order for your desired piece.
Contact & Support
How can I contact your team?
Our vintage-loving team is always happy to help! Email us at [email protected] – we typically respond faster than a 90s trend comes back in style!
Where is Vintages Shop located?
Our physical boutique is at 69 Gerrard St, London, GB EC7B 6SC, where we carefully curate all our vintage finds before they make their way to you.
From our vintage-loving hearts to yours,
The Vintages Shop Team